Welcome to Nyzzle

FREE Shipping on orders over $50

Frequently asked questions

1. How do I get in touch with Nyzzle for order-related inquiries?

Reaching out to our dedicated customer support team is simple. Just send an email to Support@Nyzzle.com. To expedite assistance, please include essential details such as your email, telephone number, order number, or tracking number when contacting us.

2. What's the typical shipping duration?

Our orders typically undergo processing within 3 days, followed by an additional 3 days for shipment preparation. Keep in mind that shipping times may vary depending on your location. For domestic orders within the United States, please allow 1-3 weeks. International orders may have a delivery window of up to 3-4 weeks.

3. Can you provide an estimate for the delivery time?

We are committed to ensuring swift delivery for our valued customers. Upon successfully placing your order, our warehouse processes it within two business days. After that, your order is meticulously picked, packed, and dispatched. Please be aware that delivery times can fluctuate due to location and potential courier screenings. Our standard delivery times (5-10 business days) are estimates and may be influenced by external factors beyond Dazpy's and our courier's control, such as extreme weather conditions and technical issues.

4. What's the process for canceling or editing an order?

Orders can be canceled as long as they are in the "Processing" status. Once an order is marked as "Shipped," cancellations are no longer possible. Please note that cancellation requests cannot be undone.

5. What steps should I take if my order isn't received?

In the rare event of non-delivery, we recommend contacting the carrier to confirm the delivery address. Additionally, kindly provide us with your phone number to initiate a claim with the carrier for package tracing. Typically, search results should be available within one week.

6. How should I proceed if I receive a damaged order?

If you receive an order that appears to be damaged, please initiate a return request by contacting us via email within 3 business days of receiving your package. To assist us in processing your order refund, please document any visible damages or operational issues (if the product doesn't work) with digital photographs and provide detailed proof.

7. When can I expect a refund to be credited to my account after returning an item?

After receiving authorization for an item's return, please closely monitor the return tracking number. We will issue a refund within 5-10 business days upon delivery of the item to our warehouse.

8. How do I go about returning an item?

For defective items, you can contact us to initiate a full refund. Most of our products can be returned within 14 days of purchase, provided they are in sellable condition with original packaging, tags, and a receipt. Please note that there is a 20% restocking fee for returned items.

9. What options are available if I'm unable to pay by credit card?

If credit card payment is not possible, we suggest using a bank debit card as an alternative method to complete your order.

10. Will my package include an invoice?

No invoice will be included in your package. If you require an invoice, please reach out to our customer service, and we will provide a screenshot of your order details.

11. Why might my order be canceled?

Order cancellations are exceptions. Common reasons for order cancellations may include:

  • Quantity limits
  • Out-of-stock items
  • Price or listing errors
  • Additional information required by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method You will receive an email notification if any part of your order is canceled or if we require additional information to process your order.

12. What could be causing my order's delay?

Order delays can occur for various reasons, such as items going out of stock after order placement. We are actively working to adapt to increasing demand for popular items. Real-time order update emails are sent as inventory and procedures allow.

13. Are discounts or promotions offered?

We frequently run promotions and offer discounts to enhance your shopping experience. Stay informed about the latest offers by visiting our website or subscribing to our newsletter.

14. Are size charts available for clothing and footwear items?

Yes, our product pages feature size charts to assist you in selecting the correct size for clothing and footwear.

15. How are returns and exchanges handled for items that don't fit or meet my expectations?

For comprehensive details on returning items that don't fit or meet your expectations, please refer to our Returns and Exchanges policy on our website.

16. Are warranty or repair services available for your products?

We do not offer warranty or repair services for our products. All products are inspected before shipping to ensure they are of high quality and brand new.

17. How can I share feedback or suggestions with Nyzzle?

We genuinely appreciate your feedback and suggestions as they help us improve our products and services. Please don't hesitate to get in touch with our customer support team at Support@Nyzzle.com to share your comments, ideas, or suggestions.

18. How can I unsubscribe from marketing emails?

To unsubscribe from our marketing emails, simply click the "unsubscribe" link located at the bottom of any email you receive from us.

19. What measures are taken to protect my payment information?

We prioritize the security of your payment information. We employ industry-standard encryption and security protocols to safeguard your details during online transactions.

20. What is the policy regarding lost or stolen packages?

If an item is marked as delivered by the shipping carrier and is subsequently reported as stolen, we cannot assume responsibility. However, if the item is marked as not delivered or lost, we will promptly arrange for a replacement.

21. Do you offer gift cards or gift certificates?

At present, we do not offer gift cards or gift certificates on our website.

22. How are product recalls or safety issues managed?

In the rare event of a product recall or safety concern, immediate action will be taken to notify affected customers and provide guidance on returning the product or taking necessary precautions.

23. What is the policy regarding price adjustments?

For detailed information on our price adjustment process, please refer to our Price Adjustment policy on our website.

24. How can I check the status of my order?

Checking your order status is hassle-free. Simply log into your account on our website and access the "Order History" section.

25. Are there restocking fees for returned items?

Yes, there is a 20% restocking fee for returned items that are in their original condition. Please review our Returns and Exchanges policy for specific details.

26. Can I provide special delivery instructions for my order?

Certainly, during the checkout process, you can include any special delivery instructions in the designated field. We will make every effort to accommodate your requests.

27. What is the policy for bulk or wholesale orders?

For inquiries related to bulk or wholesale orders, please reach out to our customer support team, and we will be pleased to discuss options and pricing with you.

28. How can I track the shipping progress of my order?

Once your order is shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the shipping progress of your order conveniently.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.